If you need help with Harbour, the fastest path is to send a clear description of what happened and your iPhone or Mac model and operating system version. Avoid sending private journal content.
Requires an iPhone running iOS 18 or later. No account or Mac is required for ordinary journaling.
Include your iPhone model, iOS version, Harbour version, and the steps that led to the issue. Menu → Diagnostics can prepare a report you choose to share. Review it before sending. The form below is for Mac support; iPhone customers can use email or phone directly.
HarbourLink is optional, user-initiated sync with a compatible Harbour Journal installation on your Mac. Keep both devices on the same trusted local network, allow local-network access in iPhone Settings, and follow the Mac's pairing QR-code instructions. If pairing or discovery fails, reopen both apps, check local-network permission, VPN or firewall restrictions, and app compatibility, then retry.
An active transfer can continue briefly after you background the iPhone app, for the runtime iOS grants. Harbour does not perform periodic unattended background sync. If iOS interrupts a transfer, reopen Harbour and retry.
Allow microphone access when recording an audio note. Recording can continue in the background after you start it; stop it using Harbour's recording controls. Calls and audio-route changes can interrupt recording. If you denied access, enable it for Harbour in iPhone Settings.
Whisper transcription runs locally with the bundled base model; no cloud AI service or multi-gigabyte model download is required. iPhone V1 does not generate AI reflections or provide AI chat or memory processing. Those features remain in the Mac edition.
Harbour does not provide cloud journal backup. Use iCloud Backup or a computer backup according to your iPhone backup settings. A linked Mac keeps its own synced copy; removing data from this iPhone does not remove that Mac copy or external backups. Recently Deleted keeps entry recovery copies for 30 days unless you delete them permanently sooner.
App Lock protects entry into the main app. Home Screen and Lock Screen widgets remain readable when App Lock is enabled; add them only if you want that content visible.
Usage analytics is optional and excludes journal content. Reports use a random installation identifier, so they are not anonymous. Turn reporting off or clear pending reports in Menu → Privacy & Data. For deletion of previously uploaded reports, copy the Analytics Installation ID there and email support before turning reporting off or uninstalling.
Apple handles iPhone App Store purchases and refund requests. The Mac website's trial, license-key, and refund terms apply to the Mac product. Read the iPhone license agreement and privacy policy.
Tell us what you were trying to do, what happened instead, and whether you can reproduce it. The more concrete the steps, the faster we can track it down.
We want to hear about moments that feel valuable, confusing, slow, or fragile. Early support messages are part of how Harbour gets better.
Screenshots, exact error text, and the Mac details in this form make it much easier to understand whether something is a bug, a hardware limit, or a setup issue.
Harbour supports purchase help, license recovery, downloads, installation, private AI setup, Day One import, export, backups, refunds, and general app troubleshooting.
If you back up your Mac with Time Machine or another full-drive backup tool, Harbour is backed up with it. You can also export your journal into a folder and keep that export anywhere you want.
If you are unsure which experience tier your Mac falls into, check the system requirements on the homepage and include your Mac details in your message. That helps us answer more clearly and spot hardware-related issues faster.
See the plain-language version of what stays on your Mac and what goes through outside services.
Review license and refund termsSee the purchase terms, refund window, license validity, and support expectations.
Browse the FAQSee the most common questions about private AI, privacy, maps, memories, imports, and backups.
